My son was begging for one of these Nappers. I resisted as long as possible. I craved and purchased one for him and his sister. His arrived with a broken snap, Hers was perfect. I called customer support, they talked me threw some directions and replaced it immediately. They were wonderful and I got the replacement within days. He has had it for several weeks and no issues. They stand by their product. I love and respect company that does that.
They were a great purchase and I am glad I caved, they are used daily